Update to Entwistle Telecommunications Services
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Important notice about Internet, TV, and phone services in Entwistle
Parkland County wants to inform Entwistle residents and businesses about an upcoming change to local telecommunications services.
What’s happening
ONET, the current provider of Internet, TV, and phone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised the County that ONET is planning to exit their role as telecommunications service provider in Entwistle on August 21, 2026. As a result, a new service provider for Entwistle must be identified.
What the County is doing
The County is actively managing this transition to minimize disruption and ensure Entwistle continues to have reliable telecommunications services.
A competitive process is underway to bring in an experienced private provider to own and operate the Entwistle fibre network and deliver Internet, TV, and phone services over the long term.
What you can expect
- No immediate service changes
- Ongoing updates from the County
- Late May 2026: Formal service notices from ONET (TELUS)
- Summer 2026: Information from the new provider about service options
Residents will have the option to subscribe to the new provider and service offerings, or to explore other options.
Staying informed
Updates will be posted on this page. Please be sure to subscribe to this page to be notified of further updates.
Frequently Asked Questions
Will my internet, TV, or phone service be shut off or interrupted?
The County’s priority is to minimize disruption and ensure any future transition is planned and communicated. This transition is focused on long-term stability and service quality.
Will prices increase?
Pricing decisions will ultimately rest with the future operator. However, affordability and service quality are key considerations in the competitive process.
Why isn’t the County continuing to operate the service itself?
Long-term telecommunications operations require sustained private investment, specialized operational capacity, and continuous technology upgrades that are more effectively delivered by dedicated industry operators.
Have more questions? We’re Here to Help!
If you have questions, please contact Parkland County Customer Service via email at hello@parklandcounty.com or by calling 780-968-8888.
Parkland County’s priority is to ensure a planned, well communicated transition and long term, reliable service for Entwistle.