Important notice about Internet, TV, and phone services in Entwistle
Be sure to subscribe to this page to stay current with the latest updates!
Updated: August 19, 2026
Parkland County would like to provide an update to Entwistle residents and businesses regarding the transition of telecommunications services in the community.
Current Status
ONET, the current provider of Internet, television, and telephone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised that:
- Television services ceased on July 31, 2026.
- Internet and telephone services are scheduled to cease on October 31, 2026.
As a result, Parkland County initiated a competitive procurement process to identify a qualified private-sector owner and operator for the Entwistle Fibre Network. The successful proponent will acquire and operate the network and provide telecommunications services to the community.
Update on Procurement Process
The procurement process is progressing.
The County has received proposals and is currently completing its evaluation and negotiation activities. While work is advancing, a new owner and operator has not yet been finalized, and the County is unable to release details regarding proponents while the procurement process remains active.
We understand residents and businesses are seeking information about future service options and timing. The County is working diligently to complete the process as quickly as possible while ensuring a fair, transparent, and competitive evaluation.
What Residents Can Expect
- The County will provide further updates once the procurement process is complete.
- Once a new owner and operator has been confirmed, information about available service offerings, pricing, subscription options, and transition timelines and will be shared publicly.
- Residents and businesses will receive as much notice as possible to support a smooth transition.
- The County's priority remains minimizing disruption and maintaining reliable telecommunications services for the Entwistle community.
Frequently Asked Questions
Has a new provider been selected?
- Not yet. The procurement process is still underway, and no final decision has been announced.
When will more information be available?
- The County will share information publicly once the procurement process is complete and agreements have been finalized.
Should I make changes to my current services?
- Residents should continue to monitor communications from ONET/TELUS regarding the cessation of their existing services. Information about a new fibre service provider will be shared once available, including details on how residents can sign up for services with the new provider. Residents will have the choice to subscribe to services offered by the new fibre provider or select another service provider that best meets their needs, subject to availability in their area.
Will fibre Internet service continue in Entwistle?
- The County's objective remains to transition ownership and operation of the fibre network to a qualified telecommunications provider capable of delivering long-term service to the community.
Stay Informed
Parkland County is committed to keeping the community informed throughout this transition. Updates will continue to be posted on this page as information becomes available.
Have Questions?
If you have questions, please contact Parkland County Customer Service:
Email: hello@parklandcounty.com
Phone: 780-968-8888
PREVIOUS UPDATES
Updated: July 13, 2026
Parkland County would like to provide an update to Entwistle residents and businesses regarding upcoming changes to local telecommunications services.
What's Happening
ONET, the current provider of Internet, TV, and phone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised that ONET will discontinue television services effective July 31, 2026. Internet and Telephone services will cease on October 31, 2026. As a result, a new owner and service provider for Entwistle must be identified.
What the County Is Doing
Parkland County recognizes the importance of reliable telecommunications services for residents and businesses in Entwistle. Work is underway to evaluate options through a competitive process to identify a new owner and operator of the fibre network. As this process continues, the County will share updates when available.
What You Can Expect
Stay Informed
Parkland County is committed to keeping the community informed throughout this transition. Updates will be shared on this project page as more information becomes available.
Updated: June 3, 2026
Parkland County wants to inform Entwistle residents and businesses about an upcoming change to local telecommunications services.
What's Happening
ONET, the current provider of Internet, TV, and phone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised the County that ONET is planning to exit their role as telecommunications service provider in Entwistle. Television services will cease on July 31, 2026 and Internet and Telephone services will cease on October 31, 2026. As a result, a new service provider for Entwistle must be identified.
What the County is Doing
The County is actively managing this transition to minimize disruption and ensure Entwistle continues to have reliable telecommunications services.
A competitive process is underway to bring in an experienced private provider to own and operate the Entwistle fibre network and deliver Internet, TV, and phone services over the long term.
What You Can Expect
- No immediate service changes
- Ongoing updates from the County
- June 4, 2026: Formal service notices from ONET (TELUS)
- Summer 2026: Information from the new provider about service options
Residents will have the option to subscribe to the new provider and service offerings, or to explore other options.
Staying Informed
Updates will be posted on this page. Please be sure to subscribe to this page to be notified of further updates.
Have more questions? We're here to help!
If you have questions, please contact Parkland County Customer Service via email at hello@parklandcounty.com or by calling 780-968-8888.
Important notice about Internet, TV, and phone services in Entwistle
Be sure to subscribe to this page to stay current with the latest updates!
Updated: August 19, 2026
Parkland County would like to provide an update to Entwistle residents and businesses regarding the transition of telecommunications services in the community.
Current Status
ONET, the current provider of Internet, television, and telephone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised that:
- Television services ceased on July 31, 2026.
- Internet and telephone services are scheduled to cease on October 31, 2026.
As a result, Parkland County initiated a competitive procurement process to identify a qualified private-sector owner and operator for the Entwistle Fibre Network. The successful proponent will acquire and operate the network and provide telecommunications services to the community.
Update on Procurement Process
The procurement process is progressing.
The County has received proposals and is currently completing its evaluation and negotiation activities. While work is advancing, a new owner and operator has not yet been finalized, and the County is unable to release details regarding proponents while the procurement process remains active.
We understand residents and businesses are seeking information about future service options and timing. The County is working diligently to complete the process as quickly as possible while ensuring a fair, transparent, and competitive evaluation.
What Residents Can Expect
- The County will provide further updates once the procurement process is complete.
- Once a new owner and operator has been confirmed, information about available service offerings, pricing, subscription options, and transition timelines and will be shared publicly.
- Residents and businesses will receive as much notice as possible to support a smooth transition.
- The County's priority remains minimizing disruption and maintaining reliable telecommunications services for the Entwistle community.
Frequently Asked Questions
Has a new provider been selected?
- Not yet. The procurement process is still underway, and no final decision has been announced.
When will more information be available?
- The County will share information publicly once the procurement process is complete and agreements have been finalized.
Should I make changes to my current services?
- Residents should continue to monitor communications from ONET/TELUS regarding the cessation of their existing services. Information about a new fibre service provider will be shared once available, including details on how residents can sign up for services with the new provider. Residents will have the choice to subscribe to services offered by the new fibre provider or select another service provider that best meets their needs, subject to availability in their area.
Will fibre Internet service continue in Entwistle?
- The County's objective remains to transition ownership and operation of the fibre network to a qualified telecommunications provider capable of delivering long-term service to the community.
Stay Informed
Parkland County is committed to keeping the community informed throughout this transition. Updates will continue to be posted on this page as information becomes available.
Have Questions?
If you have questions, please contact Parkland County Customer Service:
Email: hello@parklandcounty.com
Phone: 780-968-8888
PREVIOUS UPDATES
Updated: July 13, 2026
Parkland County would like to provide an update to Entwistle residents and businesses regarding upcoming changes to local telecommunications services.
What's Happening
ONET, the current provider of Internet, TV, and phone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised that ONET will discontinue television services effective July 31, 2026. Internet and Telephone services will cease on October 31, 2026. As a result, a new owner and service provider for Entwistle must be identified.
What the County Is Doing
Parkland County recognizes the importance of reliable telecommunications services for residents and businesses in Entwistle. Work is underway to evaluate options through a competitive process to identify a new owner and operator of the fibre network. As this process continues, the County will share updates when available.
What You Can Expect
Stay Informed
Parkland County is committed to keeping the community informed throughout this transition. Updates will be shared on this project page as more information becomes available.
Updated: June 3, 2026
Parkland County wants to inform Entwistle residents and businesses about an upcoming change to local telecommunications services.
What's Happening
ONET, the current provider of Internet, TV, and phone services in Entwistle, was acquired by TELUS in 2024. TELUS has advised the County that ONET is planning to exit their role as telecommunications service provider in Entwistle. Television services will cease on July 31, 2026 and Internet and Telephone services will cease on October 31, 2026. As a result, a new service provider for Entwistle must be identified.
What the County is Doing
The County is actively managing this transition to minimize disruption and ensure Entwistle continues to have reliable telecommunications services.
A competitive process is underway to bring in an experienced private provider to own and operate the Entwistle fibre network and deliver Internet, TV, and phone services over the long term.
What You Can Expect
- No immediate service changes
- Ongoing updates from the County
- June 4, 2026: Formal service notices from ONET (TELUS)
- Summer 2026: Information from the new provider about service options
Residents will have the option to subscribe to the new provider and service offerings, or to explore other options.
Staying Informed
Updates will be posted on this page. Please be sure to subscribe to this page to be notified of further updates.
Have more questions? We're here to help!
If you have questions, please contact Parkland County Customer Service via email at hello@parklandcounty.com or by calling 780-968-8888.
